These Terms of Service (“Terms”) form an agreement between you and Creator Hideout LLC, the operator of Renderbuff (“we,” “us,” or “our”). They govern our website, creative studio, and related services (collectively, the “Service”). By accepting these Terms, creating an account, purchasing a plan or credits, or using the Service, you agree to them. If you act for a business, you represent that you have authority to bind it, and “you” includes that business.
Our Privacy Policy explains how we handle personal information, and our Cookie Policy explains device storage and your choices. Accepting these Terms does not, by itself, consent to optional analytics or waive any separate consent required by law.
Please read the payment terms and liability limits carefully. Subscriptions renew until canceled. Credits have expiry dates. AI results vary, and a completed or billed job is generally not refundable just because you dislike the result. These Terms preserve rights and remedies that applicable law does not allow us to exclude.
1. The service
Renderbuff provides tools to generate and work with AI video, images, and audio, including references, a credit wallet, a gallery, downloads, and optional upscaling. Available models, features, formats, storage, and usage limits are described in the Service. Access may require an invitation and a paid plan.
Subject to these Terms and payment of applicable charges, we grant you a limited, nonexclusive, nontransferable right to use the Service for your lawful personal or business work. This does not grant access to our software source code, provider credentials, or an API for resale. You may sell or license your permitted creative work; you may not resell accounts or access to the Service without our written permission.
We may change or discontinue features, models, or supported settings and impose reasonable limits to manage capacity, security, costs, or legal obligations. Availability, processing times, and model access are not guaranteed. Beta features may change or be withdrawn. Changes remain subject to our commitments for purchases already made and applicable law.
2. Eligibility
You must be at least 18 and the age of legal majority where you live, and able to enter a binding contract. You must provide accurate information and satisfy applicable invitation, location, and account requirements. You may not use the Service if sanctions, export controls, or other applicable laws prohibit us from providing it to you. You may not misrepresent your location or identity to evade a restriction.
3. Your account
Keep your account information current and protect your email inbox and log in links. We use email links for sign-in. There is no account password. Do not share or transfer an account, and maintain only one account unless we authorize otherwise. You are responsible for activity you authorize or permit through your account and for promptly reporting suspected unauthorized access to admin@creatorhideout.com. This does not shift responsibility to you for an incident caused by our failure to meet obligations imposed by law.
We may request reasonable verification, correct misleading account details, or restrict access while investigating fraud, unauthorized use, or a breach of these Terms. We record age confirmation and the version of the Terms you accept.
4. Plans, credits, and payments
Subscriptions and cancellation
A plan adds credits each month. Your subscription automatically renews for the billing interval selected at checkout until you cancel. A monthly plan is billed monthly; an annual plan is paid in advance for the year and still refills credits monthly. Checkout shows the price, billing interval, included credits, and applicable taxes before you authorize payment. You authorize recurring charges to your selected payment method for the plan you choose, subject to any notices or additional consent required by law.
Cancel future renewal through Account → Billing and complete the cancellation shown there. You can cancel online without contacting support. Cancellation normally takes effect at the end of the current paid billing term; your remaining paid access continues until then. Cancel before your next renewal to avoid the next charge. If you cannot access the cancellation control, email admin@creatorhideout.com for help. Cancellation does not itself refund payments already made or extend any credit expiry date.
The price and effective date of a plan change are shown before you confirm it. An upgrade may begin a new paid term and apply an adjustment for eligible unused paid value. Downgrades and annual-to-monthly changes take effect at the displayed renewal date. Promotional credits have no paid value for these adjustments. We will provide renewal reminders and advance notice of changes to recurring charges as required by law. You may cancel before a new price takes effect.
Using credits
Credits are not unlimited. They represent permission to use eligible features within the Service; they are not currency, a deposit, an investment, or transferable payment outside the Service. You need an active plan to spend credits or purchase extra credits. Credits are for your account only and cannot be sold, gifted, donated, or transferred. They have no cash redemption right except where required by law.
Plan credits expire at your next monthly refill. Extra purchased credits expire 90 days after purchase, or after they are added to your account if later. Eligible credits with the earliest expiry are spent first. Promotional credits and invitation rewards follow the offer and expiry shown when issued; claiming a reward does not restart its expiry. Expiry dates remain effective even if a courtesy reminder is not delivered. These expiry and redemption provisions apply only to the extent permitted by law.
Without an active plan, unused extra credits remain in your account until their existing expiry date. Restarting or changing a plan, buying more credits, or receiving a credit return does not extend existing expiry dates.
Each job shows the credits it will cost before you start it. The Generate button shows credits, not dollars. The price depends on the selected model, settings, inputs, number of outputs, and any additional processing you choose. We may change prices for future jobs. A credit balance does not guarantee a fixed number of future creations, a particular model, or a fixed future job price.
Charges, returns, and refunds
Pressing Generate authorizes us to reserve and charge the displayed credits for that request. A job that completes, or for which the provider charges us, incurs the disclosed job charge, even if you dislike the result or safety rules prevent delivery. A provider’s cost is not your purchase price. If the job fails and the provider did not bill us, its reserved credits are returned once that billing status is confirmed. A failure before credits were reserved does not deduct credits. A credit return restores service credits, not money to your payment method.
Except where these Terms, a checkout offer, the applicable payment provider’s terms, or mandatory law provide otherwise, payments are nonrefundable. We do not offer refunds for change of mind, unused subscription time, expired or unused credits, or subjective dissatisfaction with a completed creation. This policy does not exclude remedies for an unauthorized charge or for a service that fails to meet legally required standards. Contact admin@creatorhideout.com with the relevant purchase or job details if you believe a charge is incorrect.
We do not charge a penalty fee for blocked attempts. A retry is a new generation with its own quoted price. Charges and refunds for completed or otherwise billed jobs follow the rules above.
Payment providers process payment details. You authorize the total shown at checkout and must use a payment method you are entitled to use. We may withhold access or remove credits attributable to an unpaid, reversed, fraudulent, or refunded payment and correct erroneous grants. We may recover amounts lawfully owed and reasonable recovery costs where permitted by law. Nothing here restricts a good-faith payment dispute or a right your payment provider or the law gives you.
Where checkout states “Sold through Link,” the Stripe entity identified at checkout acts as merchant of record and handles payment, tax, and transaction support on our behalf. Creator Hideout LLC remains the provider and seller of the Service. Link’s payment and refund terms also apply. Use the payment support provided in your receipt for those purchases.
Statutory withdrawal rights
Consumers in the EEA, UK, and some other locations may have a statutory cooling-off period, commonly 14 days, and other mandatory cancellation or refund rights. These Terms do not waive those rights simply because credits are added or a job is requested. Where the law permits immediate supply to affect withdrawal rights, we rely on that exception only if the required express request, consent, acknowledgment, and confirmation have been obtained. A proportionate charge for services already supplied applies only where legally permitted.
To exercise an applicable withdrawal right, send a clear cancellation statement to admin@creatorhideout.com before the deadline. You may use: “I withdraw from my purchase of [plan or credits], ordered on [date], for account [email]. My name is [name] and my address is [address].” Include the date and, if sent on paper, your signature. This form is optional. We or our payment provider will handle any required refund within the statutory period.
5. Jobs, references, and upscaling
Quotes apply to the inputs and settings for which they were obtained and may expire. Reference media can affect both eligibility and price, including charges associated with input duration. If a changed request requires a higher price, we require a new confirmation before charging it. We may decline a request if it cannot be priced, funded, or processed.
When you select automatic upscaling, the displayed total includes generation and the selected upscale. These are separate processing stages: if generation succeeds but the upscale fails without a provider charge, the generation charge remains and the unbilled upscale credits are returned. A completed or billed upscale is charged at its disclosed price. An upscaled file is processed from the generated source; it is not a promise of native generation at the target resolution or of additional authentic detail.
Recreate, remix, extend, and separately requested upscales are new jobs at the price shown for the new request. Reusing a prompt or settings does not reproduce an identical result or preserve a historical price. Review the settings and total before starting. Each output in a batch has its own processing and charge outcome.
Closing a tab, deleting a job, or requesting cancellation may not stop work already sent for processing. We attempt cancellation where supported, but completed or billed work remains chargeable. Keep independent copies of files you need. The Service is not an archival or backup service; storage limits, retention rules, and availability apply.
6. Your content
Rights and responsibility
“Inputs” are prompts, uploaded images, video, audio, and other material you submit. “Outputs” are the generated or processed files returned by the Service. Together, these are your “Content.” We do not claim ownership of your Inputs or Outputs. As between you and us, you retain your existing Input rights and may use Outputs you lawfully receive, including commercially, subject to these Terms, applicable model terms, and the law. To the extent we acquire transferable rights in your Outputs, we assign those rights to you upon payment of the applicable charges.
You represent that you have the rights, permissions, and lawful basis necessary to submit your Content, authorize its processing, and use or publish the resulting Outputs. If Content depicts a person, you must have the rights and consents needed to use that face, voice, or likeness for this purpose. You are responsible for any required notices or permissions for personal data, copyrighted material, trademarks, performances, and third-party assets.
Outputs may be inaccurate, offensive, similar to other users’ work, or subject to third-party rights. We do not guarantee exclusivity, copyright protection, factual accuracy, or clearance for a particular use. Review your Outputs before publishing or relying on them. You are responsible for your use, distribution, and required AI disclosures.
Permission to operate the service
You grant us a worldwide, nonexclusive, royalty-free license to store, reproduce, transmit, format, process, and display your Content as needed to provide and secure the Service, perform generation and upscaling, deliver files, provide support, enforce these Terms, and comply with law. We may grant the necessary permissions to service and model providers for those purposes. This license ends when the relevant Content is deleted, except as needed for permitted backup retention, legal holds, and records described in the Privacy Policy.
We do not use your private Content to train our own models. We do not use private Content in marketing without your permission. Processing by the providers needed to run your job is described in the Privacy Policy.
Publishing and remixing
Publishing to the public gallery is optional, one work at a time. For Content you choose to publish, you grant us permission to host, reproduce, format, display, and distribute the published work, thumbnail, chosen handle, and any prompt or references you choose to share, on the Service and in promotion of the Service. You also permit other members to reuse the shared prompt, settings, and reference files through the remix feature to make their own work. Do not publish material you cannot authorize others to use in this way.
You may unpublish a work. We then remove its public copy from the Service and stop new promotional uses under this permission. Previously distributed promotional material, third-party caches, and lawful remixes already made may remain. Unpublishing cannot retrieve copies others have already obtained. We may remove or decline public Content for policy, rights, quality, or operational reasons. A handle must not impersonate another person or organization.
You may provide feedback voluntarily. We may use suggestions to improve the Service without compensation or an obligation of confidentiality. This does not expand the license to your private Content or waive your rights in personal information.
7. Acceptable use
Professional mature work is allowed: romance, non-explicit adult intimacy, fictional violence, and dramatic injury or death. Provider content rules still apply. No sexual content involving anyone 17 or under. No sexual fakes of real people. We'll check the prompt and references before we run a job. If we get it wrong, ask for a review.
You must comply with applicable law and model-specific restrictions. Our rules include the protections in the MachGen Acceptable Use Policy for jobs using its services. You must not use the Service to:
- Create, solicit, possess, or distribute child sexual abuse material, sexualized depictions of minors, or content exploiting children.
- Create nonconsensual intimate imagery, sexual impersonations, or unlawful or harmful uses of another person’s face, voice, identity, or likeness.
- Facilitate terrorism, violent crime, weapons construction, fraud, scams, malware, trafficking, or instructional assistance for suicide or self-harm.
- Threaten, harass, dox, unlawfully discriminate, or distribute hateful or graphic material intended to abuse or intimidate.
- Infringe intellectual property, privacy, publicity, or other rights; impersonate someone deceptively; or misrepresent synthetic material as authentic evidence.
- Evade safety controls, payment obligations, access restrictions, usage limits, or invitation rules; exploit pricing errors; or manipulate rewards.
- Interfere with security, probe systems without authorization, introduce malicious code, or scrape or automate access without our written permission.
- Reverse engineer or copy protected parts of the Service, except where applicable law expressly permits it; resell unauthorized access; or share accounts.
- Use the Service or Outputs to train a competing model in violation of applicable provider restrictions, or remove required provenance, watermarks, or AI disclosures.
- Submit payment credentials, government identifiers, or regulated health or similarly sensitive records that are unnecessary for a creative request, or use the Service for decisions about employment, credit, housing, healthcare, or other high-stakes eligibility.
You may not assist or encourage others to violate these rules. We may investigate, restrict, remove, or preserve Content and disclose relevant information when reasonably necessary to enforce these Terms, protect people, or comply with law. Suspected child sexual abuse material may result in immediate account termination, preservation of evidence, and reports to NCMEC, relevant providers, or appropriate authorities as required.
8. Safety and reviews
Automated checks, model providers, and authorized reviewers may evaluate Inputs and Outputs for safety and abuse. Checks can make mistakes and do not guarantee that all unlawful or harmful material will be detected. We may refuse a request or restrict access to an Output. A safety decision is not a legal determination or a clearance of rights.
Where available, use the review option to contest a restriction. You may have one open review and submit up to 3 reviews per week. Review availability does not guarantee reversal, a response time, a replacement job, or a refund. Mandatory rights to contest a decision remain available through the contact address below.
Hidden flagged media may be deleted after approximately 7 days, unless preservation is necessary for a legal hold or other legal obligation. Overturning a restriction can restore access while the file remains available; it does not automatically return the credits for a completed or billed job.
9. Invitations and rewards
An invitation provides access, not a free subscription or an invitee bonus unless the offer expressly says otherwise. Eligibility, qualifying paid usage, claim deadlines, and rewards are shown with the offer. The first eligible member invitation accepted before the recipient’s first purchase establishes the referral; later invitations cannot replace it.
Only qualifying, successfully settled use of purchased credits counts. Free, promotional, failed, or refunded usage does not. Rewards become claimable after the stated conditions and payment verification. Claim and use them before the displayed deadline. An active plan is required to spend rewards. They cannot be transferred or treated as paid value toward an upgrade. They have no cash redemption right except where required by law. No inactivity or maintenance fees apply to rewards.
Do not sell invitations, spam, self-refer, create controlled or duplicate accounts, or arrange artificial payments or usage to earn rewards. Clearly disclose that you may receive credits when recommending the Service for a reward. You are responsible for lawful sharing and any applicable tax obligations.
We may investigate eligibility, withhold disputed rewards, and reverse unused reward credits arising from mistakes, fraud, refunds, or payment disputes. We may change or end future offers; valid offers already issued retain their stated conditions, subject to eligibility, expiry, and abuse rules. The program does not create an employment, agency, franchise, or partnership relationship.
10. Third-party services
We use MachGen for video, selected image and audio models, and Topaz upscaling; OpenAI for GPT Image generation and editing and safety checks; and Google for Lyria music. Applicable model terms and usage restrictions may also govern your Content and Outputs. Our Privacy Policy describes these and other providers that receive information.
Third-party websites and services have their own terms. We do not control their independent conduct, availability, or policy changes. To the extent permitted by law, we are not responsible for losses caused by services outside our control. This does not remove our responsibilities for the Service, purchases, or information we process.
11. Intellectual property and complaints
We and our licensors retain all rights in the Service, software, branding, and materials other than your Content. No license is granted except as expressly stated. Do not use our marks in a way that suggests sponsorship or endorsement without permission.
Send copyright or other rights complaints to admin@creatorhideout.com. Identify the protected work or right, the specific material and its location, your contact details, and the basis for your complaint. For a copyright notice, include a physical or electronic signature, a good-faith statement that the use is not authorized by the rights holder, its agent, or the law, and a statement under penalty of perjury that the information is accurate and you are the owner or authorized to act for the owner.
We may remove or restrict disputed material, request additional information, and pass relevant notice details to the uploader where appropriate. We terminate repeat infringers in appropriate circumstances. If you believe material was removed in error, contact us with supporting information. Do not submit knowingly false or misleading complaints.
12. Suspension and termination
We may suspend or terminate access, decline jobs, or remove Content when we reasonably believe there is a breach of these Terms, fraud, nonpayment, a legal requirement, or a material risk to users, our providers, or the Service. Where appropriate and lawful, we will provide notice and an opportunity to resolve the issue; urgent or serious issues may require immediate action. You may contact us to contest an account restriction.
You may stop using the Service, cancel renewal through Billing, and request account deletion by emailing admin@creatorhideout.com. Account deletion is handled as described in the Privacy Policy. It does not erase lawful outstanding charges or automatically entitle you to a cash refund.
If access is terminated for your material breach, remaining credits may be forfeited to the extent permitted by law. If we permanently discontinue the Service or terminate paid access for reasons unrelated to your breach, we will provide any refund required by law and a proportionate refund of unused prepaid service value we will no longer provide, excluding promotional or other free value. We may offer an alternative you choose to accept.
Provisions that by their nature continue after termination survive, including accrued payment obligations, licenses for permitted past uses, intellectual property protections, disclaimers, liability limits, indemnity, and dispute provisions.
13. Disclaimers
To the maximum extent permitted by law, the Service and Outputs are provided “as is” and “as available.” We disclaim express or implied warranties not stated in these Terms, including merchantability, fitness for a particular purpose, title, noninfringement, and warranties arising from a course of dealing or trade usage.
We do not warrant uninterrupted or error-free access, a particular creative result, compatibility with every device, preservation of files, or that every defect will be corrected. No informal statement or example creates a warranty. AI output should not be relied on as professional advice, factual evidence, or the sole basis for a decision that could cause harm. Nothing excludes a warranty or standard that cannot lawfully be excluded.
14. Liability limits
To the maximum extent permitted by law, Creator Hideout LLC, its affiliates, and their officers, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, revenue, business opportunities, goodwill, data, or replacement-service costs, arising from the Service or these Terms, even if advised that such loss was possible.
Our combined aggregate liability for all claims arising from or relating to the Service or these Terms will not exceed the greater of US $50 or the amount you paid for the Service in the 90 days immediately before the event first giving rise to the claim. Payments for the Service made through an authorized payment provider count toward this amount. Related events are treated as one event. This is an aggregate limit, not a separate limit for each claim, account, or incident, and applies regardless of the legal theory asserted.
These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence where liability cannot be limited, or any other liability that applicable law prohibits us from excluding or limiting. They do not reduce a mandatory refund or other nonwaivable consumer remedy. Where a restriction is not permitted, it applies only to the maximum lawful extent.
15. Indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless Creator Hideout LLC, its affiliates, personnel, and providers from third-party claims, liabilities, damages, and reasonable legal costs arising from Content you submit or distribute, your unlawful or unauthorized use of the Service, your material breach of these Terms, or your infringement of another person’s rights. This obligation applies only to the extent the claim is attributable to your acts or omissions, and not to our breach, negligence, or other misconduct.
We will give reasonably prompt notice of a claim and reasonable cooperation at your expense; a delay reduces your obligations only to the extent it materially prejudices the defense. We may control the defense with counsel reasonably acceptable to us. You may not settle a claim that admits fault by, imposes obligations on, or fails to release an indemnified party without that party’s written consent, which will not be unreasonably withheld.
16. Disputes
Before bringing a claim, you and we agree to send a written description of the dispute and requested resolution and allow 30 days to attempt a good-faith resolution. Notices to us go to admin@creatorhideout.com. This process does not prevent a small-claims action, urgent protective relief, a report to an authority, or filing needed to preserve a legal deadline.
These Terms are governed by the laws of the jurisdiction of our principal place of business, excluding its conflict-of-law rules. Subject to any mandatory rights to use another court, its courts have exclusive jurisdiction. If you are a consumer, this choice does not deprive you of mandatory protections or court access in your home jurisdiction. Either party may seek urgent relief from a court with jurisdiction.
To the extent permitted by law, claims must proceed on an individual basis rather than as a class, collective, or representative action. This provision does not waive public injunctive relief or any other nonwaivable right or remedy. If the restriction cannot be enforced for a particular claim or remedy, that claim or remedy may proceed without it. These Terms do not require binding arbitration.
17. Changes, general provisions, and contact
We may revise these Terms prospectively. We will update the effective date and give notice of material changes through the Service or by email, with advance notice where required. We require acceptance of the current version before further generation. Changes do not retroactively remove accrued rights or alter the terms of an existing dispute. If you disagree, stop using the affected Service and cancel future renewal; any mandatory cancellation or refund rights remain intact.
These Terms, together with the terms of a specific offer you accept and any written agreement we sign with you, form the entire agreement concerning the Service. If terms conflict, an applicable signed agreement or transaction-specific offer controls for its subject matter, followed by these Terms. The applicable payment provider’s terms govern its payment transaction. Mandatory law always takes precedence.
If a provision is unenforceable, it will be limited to the extent necessary or severed, and the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not assign the agreement without our consent. We may assign it in a merger, reorganization, or sale of the relevant business, subject to applicable law and without reducing your existing mandatory rights. No agency, partnership, or employment relationship is created. Protected providers and personnel may enforce provisions expressly benefiting them; otherwise there are no third-party beneficiaries.
We are not responsible for delays caused by events beyond our reasonable control, including infrastructure outages, disasters, conflict, or government action, to the extent permitted by law. This does not excuse refunds or other obligations that the law requires. We may send contractual notices to your account email or through the Service; you are responsible for maintaining a current contact address.
For support, legal notices, or questions about these Terms, contact Creator Hideout LLC at admin@creatorhideout.com. Business mailing address: 2108 N St Ste N, Sacramento, CA 95816, United States.